Bamboo Control Pilates Studio Policies

Welcome to Bamboo Control Pilates. Our goal is to provide a clean, safe, and supportive environment where every client can build strength, flexibility, and control. Please review our studio policies before attending class.

Studio Etiquette

  • Please arrive 5–10 minutes before your scheduled session. Late arrivals may not be admitted once class has begun to avoid disrupting instruction and for your safety.

  • Silence all mobile phones before entering the studio.

  • Respect fellow clients by keeping conversations at a considerate volume before and after class.

  • Wipe down all equipment after use with the provided cleaning supplies.

Grip Socks Required

Grip socks are mandatory for all classes and private sessions.

This policy helps:

  • Maintain a clean and hygienic studio.

  • Protect the equipment.

  • Reduce the risk of slipping and injury.

Clients without grip socks will be required to purchase a pair from the studio before participating.

Health & Safety

  • Please inform your instructor of any injuries, surgeries, pregnancies, medical conditions, or changes in your health before each session.

  • Exercise within your own abilities. Notify your instructor immediately if you experience pain, dizziness, or discomfort.

  • Participation is at your own risk, and all clients must have a signed liability waiver on file before their first visit.

Cancellations & No-Shows

  • We kindly request 24 hours' notice for cancellations or rescheduling.

  • Sessions canceled with less than 24 hours' notice will be charged in full.

  • No-shows will result in the loss of the scheduled session or class without refund.

  • Emergencies will be considered at management's discretion.

Private & Semi-Private Sessions

  • Packages are non-transferable unless approved by management.

  • Semi-private sessions require participants to arrange their own partner unless otherwise specified.

  • If one participant cancels a semi-private session within the cancellation window, the remaining participant may choose to complete the session as a private appointment at the applicable rate or reschedule, subject to availability.

Class Packages & Memberships

  • Memberships and class packages are non-refundable and non-transferable.

  • Expiration dates apply unless otherwise stated at the time of purchase.

  • Memberships cannot be shared between clients.

Waitlists

  • If a space becomes available, clients may be automatically enrolled from the waitlist.

  • Standard cancellation policies apply once you are added to the class.

  • Please remove yourself from the waitlist if you are no longer able to attend.

Children & Guests

For the safety of all clients, children who are not participating in a scheduled session may not be left unattended in the studio.

Personal Belongings

Please store personal items in the designated areas. Bamboo Control Pilates is not responsible for lost, stolen, or damaged personal belongings.

Studio Environment

To help maintain a welcoming atmosphere for everyone:

  • Wear clean, comfortable workout attire.

  • Avoid strong perfumes or fragrances.

  • Food is not permitted in the studio.

  • ONLY water in a closed container is welcome.

Instructor & Studio Rights

Bamboo Control Pilates reserves the right to:

  • Refuse service when necessary for the safety and well-being of clients and staff.

  • Modify class schedules, instructors, pricing, or studio policies without prior notice.

  • Recommend a different class or private session when it is in a client's best interest.

Our Commitment

At Bamboo Control Pilates, we believe lasting strength, flexibility, and balance are achieved through mindful movement and intentional control. Thank you for helping us maintain a professional, respectful, and welcoming community for every client.